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North Lily’s (GFI) Accessibility Policy


Statement of Commitment

North Lily (GFI) is committed to improving accessibility and treating people with disabilities in a way that is consistent with the core principles of independence, dignity, integration and equality of opportunity.  We will do so by removing and preventing barriers to accessibility. 



Information and Communications

North Lily (GFI) employees will communicate with people with disabilities in ways that take into account their disability.  We will work with the person with a disability to determine what method of communication works best for them. 


North Lily (GFI) will provide information upon request about our organization and its services, including publicly available emergency information, in accessible formats or with communication supports.



Assistive Devices

People with disabilities may use their personal assistive devices when accessing our services and/or visiting our premises.  



Service Animals and Support People

Customers or visitors who are accompanied by a service animal may enter and keep their service animal with them in common areas of our premises, unless the animal is otherwise excluded by law from our premises.


Support people are welcome to accompany any customers or visitors who enter our premises.



Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers or visitors with disabilities, North Lily (GFI) will notify employees, visitors and customers promptly.  This notice will include information about the reason for the disruption and its anticipated length of time.  This notice will be posted on the premises. 



North Lily (GFI) provides training to employees and volunteers on:

  • North Lily’s policies and procedures relating to accessibility requirements and the requirements of the accessible customer service standard

  • How to interact and communicate with people with various types of disabilities

  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person

  • What to do if a person with a disability is having difficulty in accessing North Lily’s (GFI) services 




North Lily (GFI) will accommodate potential hires and employees with disabilities.  Accommodation will be provided during the recruitment and assessment processes and during employment as requested.


If needed, we will provide customized workplace emergency information to any employee who has a disability.



Feedback, Requests, Complaints or Questions

North Lily (GFI) welcomes any feedback, requests, complaints or questions regarding accessibility.  Please direct any feedback, requests or questions to Human Resources.  We can be reached by:


All feedback, requests, complaints or questions will be reviewed by Human Resources.  North Lily (GFI) will provide a response within five (5) business days.  North Lily (GFI) will make sure that our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports upon request. 



Changes to Existing Policies

North Lily’s (GFI) policies will respect and promote the dignity and independence of people with disabilities.  No modifications will be made to any of our policies without considering the potential impact on people with disabilities. 

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